This is a notification from Hawaiian Airlines to inform you that our automated monitoring systems have detected potential performance degradation in the following systems: HAA Production and the Hawaiian Airlines Partner Portal (HAPP) when processing OrderReshopRQ requests involving passenger types JCB, JNN, or JNF.
We are actively investigating the issue and will provide further updates as they become available.
HA Connect - HAA Prod AirAvailability Response Time
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HA Connect - HAA Prod AirShop Response Time
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HA Connect - HAA Prod OfferPrice Response Time
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HA Connect - HAA Prod OrderCreate Response Time
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HA Connect - HAL Prod AirShop Response Time
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HA Connect - HAL Prod OfferPrice Response Time
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HA Connect - HAL Prod OrderCreate Response Time
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Past Incidents
May 8, 2025
No incidents reported today.
May 7, 2025
No incidents reported.
May 6, 2025
No incidents reported.
May 5, 2025
No incidents reported.
May 4, 2025
No incidents reported.
May 3, 2025
No incidents reported.
May 2, 2025
No incidents reported.
May 1, 2025
No incidents reported.
Apr 30, 2025
No incidents reported.
Apr 29, 2025
No incidents reported.
Apr 28, 2025
No incidents reported.
Apr 27, 2025
No incidents reported.
Apr 26, 2025
No incidents reported.
Apr 25, 2025
Unresolved incident: HA Connect Outage Alert - HAA Production and the Hawaiian Airlines Partner Portal (HAPP) when processing OrderReshopRQ requests involving passenger types JCB, JNN, or JNF.
Completed -
The scheduled maintenance has been completed.
Apr 24, 08:00 HST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 04:00 HST
Scheduled -
**HA Connect Upgrade Alert**
This message is from Hawaiian Airlines to alert you that Accelya will be updating HA Connect version 11.0 during this period. For more information on the Hawaiian Airlines Partner Portal please check the HA Distribution Help Desk or the Farelogix Zendesk site for API information.