HA Connect Planned Maintenance - Core Components 11.2 Maintenance Production Deployment

Scheduled Maintenance Report for HA Connect Production

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jun 30, 2025 - 01:00 HST

Scheduled

Aloha,

To ensure uptime and stability of the HA Connect platform we must occasionally perform scheduled maintenance. Unfortunately this will one of those times and services may be intermittent or unavailable completely during the maintenance window.

Please avoid logging any incidents with Farelogix or the HA Distribution Help Desk during this time. Once the maintenance window is completed, if you are having any issues please reach out as follows:

If you need to log a ticket with Hawaiian Airlines please go to the HA Distribution Help Desk at https://haconnect.hawaiianairlines.com/s/home

If you need to log a ticket with Accelya please go to the Accelya Zendesk at https://farelogixpartnersupport.zendesk.com/hc/en-us/

Mahalo for your patience while we work to make HA Connect better!

Posted Jun 25, 2025 - 14:49 HST

This scheduled maintenance affects: HA Connect - HAL Production (HA Connect - HAL AirShop Prod, HA Connect - HAL OfferPrice Prod, HA Connect - HAL OrderCreate Prod, HA Connect - HAL OrderRetreive Prod), HA Connect - HAA Production (HA Connect - HAA AirShop Prod, HA Connect - HAA OfferPrice Prod, HA Connect - HAA OrderCreate Prod, HA Connect - HAA Operational Change Notifications (OCN), HA Connect - HAA OrderRetreive Prod, HA Connect - HAA OrderReshop Prod, HA Connect - HAA OrderChange Prod), and HA Connect - HAA AirAvailability Prod, Hawaiian Airlines Partner Portal - Prod, Hawaiian Airlines DoHop Landing Page.